🔒 Privacy Policy

Effective Date: August 5, 2026

Website: https://seikowatch.ca

Contact Email: [email protected]

At Seiko Watch Canada, accessible from seikowatchcanada.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document outlines the types of information that is collected and recorded by Seiko Watch Canada and how we use it.

1. Information We Collect

When you visit or make a purchase from our store, we collect certain information necessary to process your order and improve your shopping experience.

A. Personal Information You Provide:

  • Order & Billing Details: Name, billing address, shipping address, payment information (credit card numbers, PayPal email), email address, and phone number.

  • Customer Support: Any details or communication records provided when contacting our support team at [email protected].

  • Account & Marketing: Email address and preferences when you subscribe to our newsletter or create a customer account.

B. Automatically Collected Information (Log Data & Cookies):

  • Device Information: IP address, browser type, operating system, time zone, language settings, and referring URLs.

  • Usage Data: Pages viewed, products searched, time spent on the site, and interaction with order tracking tools.

2. How We Use Your Information

We use the information we collect for the following business purposes:

  • Fulfill & Deliver Orders: To process payments, arrange for insured shipping (22–30 business days transit), send order confirmations, and provide shipment tracking updates.

  • Customer Support: To respond to inquiries, troubleshoot delivery issues, or handle returns/refunds submitted to [email protected].

  • Fraud Prevention & Security: To screen orders for potential risk or fraud, verify high-value transactions, and ensure website security.

  • Marketing & Communications: To send promotional offers, news, or order updates (you may opt out of marketing emails at any time via the “Unsubscribe” link).

3. Sharing Your Personal Information

We do not sell, trade, or rent your personal information to third parties. We only share your data with trusted service providers necessary to run our store operations:

  • E-Commerce & Payment Processors: Secure platforms (such as Shopify, Stripe, or PayPal) to process encrypted checkout payments.

  • Fulfillment & Logistics Carriers: Shipping services (such as Canada Post, FedEx, UPS, or global logistics partners) to deliver your order and provide tracking services.

  • Legal Compliance: If required by law, regulation, subpoena, or search warrant to protect our legal rights.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience:

  • Functional Cookies: Essential for keeping items in your shopping cart and remembering your session settings.

  • Analytics Cookies: Help us understand how visitors interact with our site so we can improve site speed and layout.

  • Disabling Cookies: You can choose to disable cookies through your individual browser options. However, doing so may disable certain checkout features.

5. Data Security & Retention

  • Data Encryption: All sensitive payment information is processed using Secure Sockets Layer (SSL) encryption and standard PCI-DSS compliant payment gateways.

  • Retention: When you place an order, we will maintain your Order Information for our records unless and until you ask us to delete this information.

6. Your Rights & Choices

Depending on your jurisdiction (including Canada and International Privacy Laws), you have the following rights regarding your personal data:

  • Access & Correction: Request a copy of the personal data we hold about you or ask us to update incorrect information.

  • Erasure: Request that we delete your personal data, subject to legal or tax record-keeping requirements.

  • Opt-Out: Unsubscribe from marketing communications at any time.

To exercise any of these rights, please contact us at [email protected].

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for operational, legal, or regulatory reasons. Updates will be posted directly on this page with a revised “Effective Date.”

8. Contact Us

For more information about our privacy practices, questions, or if you would like to make a request, please contact our Privacy Officer: