🛡️ Warranty Policy

Effective Date: October 5, 2026

Website: https://seikowatch.ca

Support Email: [email protected]

At Seiko Watch Canada, we stand behind the quality, precision, and craftsmanship of every timepiece we sell. Every watch purchased directly through seikowatchcanada.com is backed by our 3-Year Limited Store Warranty.

1. Warranty Coverage Duration

  • Coverage Period: 3 Year (1095 Days) from the date of confirmed package delivery.

  • Scope: Covers manufacturing defects, internal movement failures, and assembly defects under normal intended use.

2. What IS Covered Under Warranty

Our warranty guarantees that the watch movement and internal mechanics operate properly. Covered items include:

  • Internal Watch Movement: Failure of automatic, kinetic, solar, or quartz internal movement components.

  • Dial & Hands: Loose hands, misaligned indices, or internal dial defects present upon arrival.

  • Timekeeping Accuracy: Excessive loss or gain of time outside standard caliber manufacturer specifications.

  • Water Resistance Defects: Premature moisture intrusion under rated water-resistance conditions (provided crowns/pushers were fully screwed down/closed).

3. What IS NOT Covered Under Warranty

This limited warranty does not cover external cosmetic damage or issues resulting from accidents, improper use, or unauthorized modifications:

  • Normal Wear & Tear: Scratches, scuffs, or dents on the case, bezel, crystal (glass), bracelet, strap, or clasp over time.

  • Physical & Accidental Damage: Broken or cracked crystals, dropped watches, crushed cases, bent crowns, or torn straps/links.

  • Water Damage Due to Misuse: Water ingress caused by operating pushers underwater, leaving a screw-down crown unsealed, or exceeding rated depth limits.

  • Unauthorized Servicing: Any repairs, battery replacements, custom modifications, or opening of the watch case back by an unauthorized third-party watchmaker voids this warranty entirely.

  • Batteries: Standard battery depletion on quartz models after 6 months of use.

4. How to File a Warranty Claim

1.1. Contact Support:Send proof and order details.

Email our warranty team at [email protected] with your Order Number, a description of the issue, and a short video or photos demonstrating the movement/mechanical defect.

2.2. Claim Evaluation:

Our watch technicians will review your claim details within 1 to 2 business days. If approved for inspection, you will receive a Warranty Return Authorization (WRA) number and return shipping instructions.

3.3. Inspection & Repair/Replacement:

Upon receiving the watch, our technicians will inspect the movement:

5. Warranty Shipping Costs

  • Defects Within 30 Days of Delivery: Seiko Watch Canada will cover all domestic shipping costs involved in returning and resending your watch.

  • Claims After 30 Days: The customer is responsible for shipping the watch to our service center. We will cover the return shipping cost of the repaired/replaced timepiece back to you.

📩 Need Warranty Assistance?

If your watch is experiencing mechanical issues, please reach out directly to our support team: