↩️ Return & Refund Policy

Effective Date: August 5, 2026

Website: https://seikowatch.ca

Support Email: [email protected]

At Seiko Watch Canada, customer satisfaction is our priority. Every timepiece undergoes rigorous quality inspection prior to shipping. If you are not entirely satisfied with your purchase, we are here to help.

1. Return Window

  • We offer a 30-Day Return Policy.

  • The 30-day evaluation window begins on the day your package is delivered according to carrier tracking records (not the purchase date).

2. Return Eligibility & Condition Requirements

To be eligible for a return and full refund, your watch must meet the following strict conditions:

  1. Unworn & Unaltered: The watch must be brand new, unworn, unused, and without scratches, sizing adjustments, or link removal.

  2. Original Packaging: Must include the original display box, outer box, tag(s), instruction manual, and warranty documentation.

  3. Protective Plastics Intact: All factory protective plastic wraps on the crystal, case back, and bracelet/strap must remain attached and unpeeled.

⚠️ Non-Returnable Items: Items returned with missing accessories, removed protective films, altered bracelet links, or signs of wear will be rejected or subject to a restocking fee of up to 25%.

3. How to Initiate a Return

1.Contact Customer Support:Must be done prior to returning package.

Email our support team at [email protected] with your Order Number, reason for return, and clear photos of the watch showing its current unworn condition.

2.Receive Return Merchandise Authorization (RMA):

Once approved, our support team will issue an RMA Number and provide the designated return address. Do not send items back without an approved RMA number.

3.Pack & Ship Securely:

Securely package the watch in its original protective boxing. Customers are responsible for return shipping costs. We strongly recommend using a tracked and insured courier service (e.g., Canada Post, FedEx, or UPS), as we cannot be held responsible for items lost or damaged in return transit.

4. Order Cancellations & Transit Policy (22–30 Day Delivery)

Because our shipping timeline is 22 to 30 business days:

  • Cancellation Window: Orders may be cancelled for a full refund within 12 hours of placement.

  • Orders in Transit: Once an order has been processed and dispatched into transit, it cannot be cancelled or refunded while actively moving. You must wait for the package to arrive and follow our standard return procedure.

  • Delayed Packages: If tracking shows no activity or delivery past 35 business days, please contact [email protected]. We will initiate a carrier trace and issue a full replacement or refund if the parcel is declared lost.

5. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon receipt:

  • If your watch arrives damaged, defective, or if you received the wrong item, notify us at [email protected] within 48 hours of delivery.

  • Include clear photos or video footage of the defect and packaging.

  • For verified defective or damaged items, Seiko Watch Canada will cover all return shipping costs and provide a immediate replacement or 100% full refund.

6. Refund Processing

  • Inspection: Once your return is received at our inspection facility, please allow 3 to 5 business days for our watch technicians to verify its condition.

  • Refund Approval: Upon approval, your refund will be processed back to your original payment method (Credit Card, PayPal, Apple Pay, etc.).

  • Posting Time: Please note that bank or credit card processing times vary, typically taking 5 to 10 business days for funds to reflect on your statement.

7. Exchanges

The fastest way to exchange a watch is to follow the standard return process for a refund and place a new order for your desired timepiece on seikowatchcanada.com.

✉️ Contact Us

For any questions regarding returns, refunds, or order status, please reach out to our dedicated support team: